Applying Sales Process Engineering, Measures and General Management, The Machine (book)

The Machine > Part 2 > Chapter 10: Technology (why CRM sucks!)

Most managers are excited by technology. Technology enables us to get more done, faster. And technology is practical. Concrete. It’s not about ideas; it’s about execution. This is certainly true in sales environments. It’s almost impossible to propose any initiative without prompting the question: is there software for that? In sales environments, the answer to […]

Case Studies

Justin interviewed by Andrew Warner of Mixergy

I’ve waxed lyrical about Mixergy before. Andrew Warner is a successful entrepreneur in his own right and, every day of the week, he interviews a founder with a story worthy of note. Typically, these founders have built (and very often sold) successful tech companies. Other times, they just have a particularly interesting story to tell. […]

Case Studies, Generating Opportunities

The wonder of webinars (our stats revealed)

I love webinars and, increasingly, our clients are learning to love them too! In this post I’ll share some of our experiences with webinars over the last 7 months and show you why we’re so enthusiastic about them. The results In a previous post, I told you how we build our list (generate new relationships).  […]

Case Studies

Radical restructure for plastics manufacturer drives costs down and sales activity up

When Megara – a Melbourne (Australia) based manufacturer of polypropylene products – was contemplating radical changes to the design of their sales function, a list of concerns was identified: Would customers be happy dealing (by phone, rather than face-to-face) with account managers who were located in another region? Would customers tolerate the requirement to interact […]

Measures and General Management

Selling is not about relationships

This is the title of a Harvard Business Review article that has caused a bit of a stir in sales circles. The authors divide (B2B) salespeople into five groups and argue that, of the five profiles, one significantly out-performs the others – and that one under-performs, to a similar degree. Here are the five profiles […]

Case Studies

Sales up 25% for Canadian glove manufacturer and distributor

“We’ve seen a really dramatic increase in sales …”, Joe explains. “A good sales growth for us … in the industrial glove market … would be 5%. But, even through the recession, we’ve seen a pretty dramatic increase in sales. This year we’re about 25% up in our sales over the previous year. “I think […]