Here’s a brief update on upcoming events: with links to read more and register. I hope to see you at one or more of these. Webinar Build a new sales and marketing process without breaking the bank On May 10 in the US (which is May 11 in Australia) I’m co-presenting this event with Eric […]
Executives who encounter SPE for the first time will often ask if it is applicable in all situations. The answer to this question, not surprisingly, is no. Few theories – if any – can legitimately claim to be valid in all circumstances. However, before we offer-up our organization’s uniqueness as a get-out-of-jail-free card, it’s worth […]
My last post discussing the results of our initial experiments with Social Media elicited a great response, including an invitation to present a webinar for TOCICO. I’ve just created my slide-deck for that webinar and I’m happy to share it below. If you’re interested in attending the Webinar (there is a charge for non-TOCICO members), […]
Yesterday I shot and produced a short video on forecasting – pitching a booklet we’re in the process of assembling. Aside from the pure entertainment value, this video is notable (I think) for two reasons: It’s an opportunity for me to share the results of some of our experiments with social media It’s an example […]
In most discussions of sales, the greater organization doesn’t rate a mention. This is more than an idle curiosity. The fact that we traditionally consider the sales function in isolation is likely to be an admission of a fundamental flaw in the design of sales – as well as the cause of many of the […]
Case study: Bas Sol, Perth (Australia) If you are a professional-services firm – or if you track and bill time – I think you’ll find this video very interesting. It’s an interview I conducted just before Christmas with Rosie Davidson, the CEO of Bas Sol, a Perth (Australia) based accounting and bookkeeping firm. I must […]
We commence with the direction of the solution (division of labor) and four key principles. On an otherwise blank sheet of paper, we have a single salesperson. Yesterday, our sales function essentially consisted of a single salesperson. Tomorrow, sales will be the responsibility of a tightly synchronized team. Principle 1: centralize scheduling Our first principle […]
Our first order of business is to address two questions that have the potential to derail this discussion. The issue is not that these questions expose weaknesses in Sales Process Engineering (SPE). The issue is that these questions stand in the way of our discussion even getting started! Considering the radical nature of the change […]
Four appointments a day, five days a week Jennifer retrieves her Blackberry from her purse and flicks it free of its protective case in one easy gesture. Moments later, she’s talking to David – her assistant back at head office. “Good meeting,” she answers, “you can go ahead and schedule the RDM. Yep, you can […]
